Shipping Information
At Absurd Panda, every item is made just for you after you place your order. This helps us reduce waste and create unique products. Your order supports a small business, not a mega corporation.
Processing & Shipping Time
- Most orders are produced and shipped within 3–7 business days
- Shipping time will vary depending on your location and carrier
Tracking Your Order
As soon as your order ships, you’ll receive a tracking number via email (sent to the email used at checkout), so you can follow your package every step of the way.
Shipping Address Accuracy
Please double-check your shipping address before placing your order, especially if using autofill options.
- Absurd Panda is not responsible for lost or undelivered packages due to:
- Incorrect or incomplete addresses
- Missing apartment/unit numbers
- Typos or entered at checkout
If a package is returned due to an address issue, additional shipping fees may apply to resend it.
Return & Replacement Policy
At Absurd Panda, each item is made to order just for you. Because of this, our return policy is a bit different from traditional retail—but we’ve designed it to be fair, clear, and easy to follow.
Damaged, Defective, or Misprinted Items
If your item arrives with a defect, damage, or printing issue—we’ll make it right.
- You are eligible for a free replacement or refund
- You must contact us within 7 days of delivery
- With photo evidence, you may not need to return the item
Important requirement: If you are returning the product because of a quality issue, such as a misprint on a shirt, or a damaged item, a photo of the full product showing the defect will be required. This helps us quickly verify the issue and work to resolve it fast. In many cases, if you provide a photo of the defect, it can eliminate the need for you to go through the hassle of returning the item to us.
Returns & Exchanges (Sizing / Customer Error)
If you ordered the wrong size, color, or item:
- We do not offer refunds for customer ordering errors
- We do offer an exchange, but:
- The customer is responsible for return shipping costs
- The item must be unused and in original condition
- Once we receive your return, we will process a replacement for the correct item
Tip: Please double-check sizing charts before ordering to avoid delays and extra costs.
Non-Returnable Items
Because items are made for specifically for you when you order:
- We do not accept returns for:
- Buyer’s remorse
- Incorrect orders (unless defective)
Processing Time
- Replacement items are processed once:
- The return is received (for exchanges), or
- The issue is verified (via photo for defects)
- Production and shipping times will apply again for replacements
How to Start a Return or Report an Issue
Please contact us with:
- Your order number
- The product item name
- A brief description of the issue
- Photos of the defect (if applicable)
We’ll respond as soon as possible and guide you through the next steps.